Red Panda Printer & Equipment Warranty
Warranty Information for Equipment.
DUALHEAD 13” XP600 ( Limited Warranty COMES WITH PRINTER)
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 6 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, SOUTHMIDSUPPLY is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
L1800 DTF Desktop Printer ( Limited Warranty COMES WITH PRINTER)
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 6 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, SOUTHMIDSUPPLY is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
Red Panda 13INCH DUALHEAD” 2 head PrinterXP600/ Dryer ( complete warranty sold separately)
Complete Warranty: This covers the whole printer including printhead and ink system for the warranty term from the time it arrives to the customer.
If you have errors, clogging or any other issue you may send the printer to SOUTHMIDSUPPLY for repair back to working condition
or customer can self-install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 2 printheads per year.
Printhead Warranty void if inks other than SOUTHMIDSUPPLY inks are used.
Any printheads after 2 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to SOUTHMIDSUPPLY at the customers expense. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
MANTIS 4XP ( Limited Warranty COMES WITH PRINTER)
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 6 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, SOUTHMIDSUPPLY is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
RED PANDA 24" 2 head Printer / Dryer( complete warranty sold separately)
Complete Warranty: This covers the whole printer including printhead and ink system for 12 months from the time it arrives to the customer.
If you have errors, clogging or any other issue you may send the printer to SOUTHMIDSUPPLY for repair back to working condition
or customer can self-install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 2 printheads per year.
Printhead Warranty void if inks other than SOUTHMIDSUPPLY inks are used.
Any printheads after 2 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to SOUTHMIDSUPPLY at the customers expense. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
1390 DESKTOP PRINTER ( Limited Warranty COMES WITH PRINTER)
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 3 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, SOUTHMIDSUPPLY is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
24INCH DUALHEAD I3200 ( Limited Warranty COMES WITH PRINTER)
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 6 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by SOUTHMIDSUPPLY in HUMBLE, TX.
Must be sent in original packaging, SOUTHMIDSUPPLY is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, SOUTHMIDSUPPLY is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
Terms and Notes for all Printer and Equipment Warranties:
- Equipment must be returned for repair. We do not send out a replacement equipment unless we deem yours can't be repaired by us.
- SOUTHMIDSUPPLY does not provide a loaner printer during the repair and shipping time.
- Customers that do not keep the shipping crate can purchase a new crate from us for $600 plus shipping.
- Warranty and Support are valid for original purchaser only.
- com is not responsible for any losses due to downtime.
- Failure to return warranty replaced parts within 15 business days will result in customer being billed for the replacement part.
- We have a DOA (Defective on Arrival) period of 10 business days starting when the customer receives the shipment. This means that if the product you purchased arrives damaged, missing parts or non working we will cover shipping to replace product or parts. After 10 business days the customer is responsible for shipping charge per warranty agreement.
- It is the customers responsibility to get the equipment back to SOUTHMIDSUPPLY safely. Warranty does not cover damage in shipping due to poor packing.
- Equipment must be returned in original SOUTHMIDSUPPLY crate. If not, customer will be charged for a new crate to return equipment to the customer.
Disclaimer
All Limited Warranty Doesn`t Cover Print heads or Motherboard.