Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.
Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.
Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.
Refund Policy:
Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.
Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.
Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.
Final Sales (CUSTOM DTF TRANSFERS)
No refunds, No returns, or Exchanges on (CUSTOM DTF TRANSFERS), and downloadable products. All Sales are final
30 Days Policy
Printing Supplies (consumables), POWDER, PET FILM, INKS and regular supplies
Items must be returned in new condition, unused, and unopened for a refund or a store credit within 30 days from the date of purchase (shipping is non refundable). The customer is responsible for return shipping cost an all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim with the carrier immediately.
30% restocking fee applies. Shipping costs are not refundable.
Accessories and Parts
Items must be returned in new condition, unused, and unopened for a refund or a store credit within 30 days from the date of purchase (shipping is non refundable). The customer is responsible for return shipping cost an all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim with the carrier immediately.
30% restocking fee applies. Shipping costs are not refundable.
Cancellations
Processing Fee
5% + $2.00 fee applies to the total amount for any canceled orders or refunded orders for the processing fee. SOUTHMIDSUPPLY reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.